policy brief

The LA Metro Transit Ambassador Pilot Program Shows Promise in Improving Customer Experience and Safety on Transit

Publication Date

December 16, 2025

Author(s)

Jacob Wasserman, Madeline Brozen, Phoebe Chiu, Adonia Lugo, Arman Koohian

Abstract

Transit agencies across the country are rethinking how to improve the customer service and safety experience for riders. One promising approach is the use of transit ambassadors that provide a visible, customer-focused presence at stations and on vehicles. Ambassadors help riders navigate the system; answer questions about schedules, routes, and fare payment; and help riders access assistance when needed. Los Angeles Metro launched its transit ambassador program as a pilot in 2022, initially contracting with two private firms to deploy ambassadors across its system. Within a year, the program expanded to roughly 300 ambassadors systemwide.

policy brief

Free and Reduced Transit Fare Programs in California Increased After COVID-19–But Can it Last?

Abstract

Free and reduced transit fare programs can boost transit ridership and benefit low-income individuals, students, seniors, and those with disabilities though financial sustainability is typically a concern. During the COVID-19 pandemic, transit agencies across California faced dramatic ridership declines and began expanding these programs—particularly for students—as a strategy to rebuild demand. Yet, little is known about how widespread free and reduced transit fare programs have become, what impacts they are having on ridership, and how agencies are funding them. To help address these questions, we surveyed California transit agencies in 2019 and 2024 and interviewed selected agencies to better understand how these programs are working in practice.

published journal article

The Evolving Travel and Driving Behaviors of Older U.S. Travelers in the 21st Century

Publication Date

December 4, 2025

Author(s)

Phoebe Chiu, Yu Hong Hwang, Fariba Siddiq, Brian D. Taylor

Abstract

The number and share of U.S. residents aged 60+ years have increased substantially since 2000, and both are projected to expand further in the years ahead. The mobility patterns of this growing cohort of travelers are consequential and only lightly studied since the COVID-19 pandemic. To better understand the travel patterns of older adults and how they have evolved since the turn of the century broadly, and following the COVID-19 pandemic in particular, this article analyzes national data from the 2001, 2009, 2017, and 2022 iterations of the U.S. National Household Travel Survey. The article compares travelers in their 60s, 70s, and above with middle-aged (aged 30–59 years) and younger travelers (aged 5–14 and 15–29 years) across multiple dimensions. The study finds that trip-making and person-miles of travel have been falling for older and younger travelers for years and declined dramatically following the pandemic. Meanwhile, both trip lengths and driving rates have grown. The study finds, as well, that older adults are driving later in life over time, and non-driving adults are making fewer trips and traveling fewer miles than those who remain behind the wheel. The study also finds that the odds of giving up driving because of a medical condition or disability have declined significantly since 2009, controlling for an array of factors associated with travel. The practical and policy implications of reduced trip-making, longer trips, higher rates of driving, and declining driver cessation among older travelers are many, and warrant more attention from transportation analysts and policymakers in the years ahead.

policy brief

A Cross-sector Micromobility Research Roadmap

Publication Date

December 8, 2025

Author(s)

Abstract

Micromobility—including shared, loaned, and leased bikes, e-bikes, and e-scooters—holds significant promise in supporting more sustainable travel. It supports first- and last-mile connections to public transit and reduces vehicle
miles traveled (VMT) and associated emissions. However, the micromobility sector faces persistent challenges, and the path forward to delivering sustainable and equitable services remains unclear. To help chart that path, a Delphi study was conducted via two online surveys of micromobility stakeholders (N=45). Based on the findings, this brief presents a research roadmap that reflects the priorities of government, industry, and advocacy groups. It highlights where stakeholder perspectives align and where they diverge—laying the foundation for more targeted and collaborative research, policy, and practice.

policy brief

LA County's GoPass Program Helped Build Transit Ridership While Enhancing Student Outcomes

Abstract

Transit ridership recovery has been uneven post-pandemic, following an 81% drop in the U.S. between April 2019 and April 2020. Agencies across the U.S. are searching for ways to rebuild trust, attract new riders, and address funding shortfalls. One promising approach has been offering free or reduced-fare programs, particularly for students who represent the next generation of transit users. In fall 2021, the Los Angeles County Metropolitan Transportation Authority (LA Metro) launched GoPass, which gives students from kindergarten through community college (K–14) at participating schools unlimited free rides on buses and trains. LA Metro designed the program to rebuild ridership, improve transportation access for disadvantaged communities, encourage life-long transit use, and lay the groundwork for seamless electronic payment for younger riders. By winter 2023, more than 241,000 students were enrolled, generating over 1.2 million monthly boardings–making GoPass the largest fareless program for students in the U.S.

research report

Evaluation of a Large Scale Universal Basic Mobility Wallet in South Los Angeles (Phase I)

Publication Date

December 8, 2025

Author(s)

Caroline Rodier, Yunwan Zhang, Brian Harold, Christiana Drake

Abstract

People with low incomes often face difficulties traveling because of a dearth of affordable and reliable transportation modes, and this has profound quality-of-life implications. In this longitudinal partial randomized controlled trial of universal basic mobility wallets, the Los Angeles County Metropolitan Transportation Authority (LA Metro) provided nearly 1,000 residents with prepaid debit cards loaded with $150 in transportation funds per month for 12 months beginning in May 2023. These could be used to pay for local and regional transit, carsharing, car rentals, ridehailing, bicycle/scooter sharing, and merchandise purchased at local bicycle shops. Analysis of surveys before and during the pilot showed a significant increase in transportation security (p < 0.001), accessible destinations (p = 0.035), and use of ridehailing (p < 0.001) for participants in the pilot compared to people not enrolled in the pilot (control). The study also includes observational analyses for the treatment group suggesting that the pilot improved financial freedom, motivated changes personal vehicle holdings, and improved the ability to make certain trips.

policy brief

The Equity Challenge: Ensuring Grid Upgrades Don’t Leave Communities Behind in California

Abstract

California’s rapid shift toward vehicle electrification will require substantial upgrades to the state’s electricity distribution grid (i.e., the part of the electric power system that delivers electricity from substations to homes, businesses, and other end users). Without proactive planning, these upgrades risk exacerbating existing inequities in access to electric vehicle (EV) charging infrastructure and grid capacity. Specifically, disadvantaged communities that already struggle with higher pollution and economic hardship have lower rates of EV adoption, but are more likely to need costly grid upgrades to support charging. To better understand these equity implications, this project analyzed grid capacity and charging needs across more than 5,000 distribution feeders in California. It combined real-world utility data with projections of EV adoption and charging behavior models for light-, medium-, and heavy-duty vehicles.

policy brief

Balancing Electric Vehicle Adoption with Grid Stability in California: A Time-sensitive Challenge

Publication Date

November 1, 2025

Author(s)

Yanning Li, Alan Jenn

Abstract

California leads the nation in a shift to electric vehicles (EVs), with ambitious targets for phasing out the sale of new gas-power cars by 2035. However, this transition raises serious concerns about whether the state’s electrical grid can handle the surge in charging demand. Without careful planning, grid infrastructure limitations and the associated costly upgrades could become a major bottleneck to widespread EV adoption.

To better understand this challenge, we simulated EV charging profiles (i.e., how, when, and where EVs are charged) across different types of locations across California, including homes, workplaces, and public charging stations. We then evaluated the impact on the state’s electrical distribution system. Our findings point to where and when the grid is most vulnerable—and what policies can help balance EV growth with grid stability.

policy brief

What Makes Universal Basic Mobility Programs Work?

Publication Date

November 1, 2025

Author(s)

Brian Harold, Caroline Rodier, Angela Sanguinetti, Mollie Cohen D'Agostino

Abstract

Many Californians face “transportation poverty”–a lack of reliable, efficient, safe, and affordable ways to get to jobs, school, shopping, and medical appointments. Universal Basic Mobility (UBM) programs aim to close this gap. One approach is providing income-qualified individuals with mobility wallets (e.g., prepaid debit cards) used to cover costs for a range of transportation services and options, such as shared mobility and transit services. The range of transportation choices available to mobility wallet participants often helps reduce reliance on personal vehicles while supporting cleaner, lower-carbon travel.

To understand how these programs work in practice, we evaluated UBM pilots in four California cities– Los Angeles, Bakersfield, Oakland, and Stockton–and reviewed similar efforts across the country. Our research highlights design features, challenges, outcomes that matter most for agencies and policymakers considering this new tool for addressing transportation barriers.

research report

Road Usage Charges and Impacts on Rural and Disadvantaged Communities

Abstract

This report examines the differences in what drivers would pay with a gasoline tax versus a revenue-neutral road user charge (RUC) and whether these differences are equitably distributed among rural vs. urban and disadvantaged vs. non-disadvantaged communities. The analysis uses vehicle registration data from the California Department of Motor Vehicles, vehicle attribute data from DataOne, and environmental and socioeconomic indicators from CalEnviroScreen. On average, a transition from a gas tax to an RUC would cause drivers in rural areas to pay less per mile and drivers in urban areas to pay more. This difference arises because vehicles registered in rural areas tend to have lower fuel efficiency than those in urban areas. However, the transition from gas tax to RUC would have a similar impact on average cost per mile for vehicles registered in disadvantaged communities (defined as the top 10% of census tracts in CalEnviroScreen) as in other communities. This study indicates that RUCs are marginally less regressive than gas taxes.