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research report | December 2025
research report | December 2025
A Path Forward for Transit Rider Experience and Safety: Lessons from the LA Metro Ambassador Pilot Program

Jacob Wasserman, Madeline Brozen, Phoebe Chiu, Adonia Lugo, Arman Koohian

policy brief | December 2025
policy brief | December 2025
The LA Metro Transit Ambassador Pilot Program Shows Promise in Improving Customer Experience and Safety on Transit

Jacob Wasserman, Madeline Brozen, Phoebe Chiu, Adonia Lugo, Arman Koohian

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